Some ideas ultimately will be more valuable to your customers than others. If you have a toothache, it will consume you. You will do whatever you need to solve that pain… taking vitamins won’t help you at that point. But taking your vitamins is probably a good idea for your long term health. It’s a strategic choice to look after your body.
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Whilst most product people will have no issue identifying the functional jobs for a customer, the reality is that this is the tip of the iceberg. Deep under the water, there are two other types which customers seek to achieve - Social and Emotional jobs.
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Learn why choosing problems over ideas will enhance your chance for success in my free white paper 'Creating Customer Value'.
The jobs-to-be-done point of view causes you to crawl into the skin of your customer and go with her as she goes about her day, always asking the question as she does something: why did she do it that way?
Free eBook on Creating Customer Value
Learn why choosing problems over ideas will enhance your chance for success in my free white paper 'Creating Customer Value'.
The best product people are able to identify the customer's current situation and know where they want to take them. You need to start by understanding your user better than they understand themselves.
Free eBook on Creating Customer Value
Learn why choosing problems over ideas will enhance your chance for success in my free white paper 'Creating Customer Value'.